We reserve the right to:

Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes.

The changes will apply to the use of the Website after we have given such announcement.

If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;

• modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and
• disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

By using this Website, you warrant that:

• you are legally capable of entering into binding contracts;
• you are at least 18 years of age;
• the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity;
• you will notify us immediately of any changes to the personal information by emailing us at info@leapfrogremedies.com.

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your cooperation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these Terms you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to:

• upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs, or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
• upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and
• attempt to gain unauthorised access to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offense caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an email confirming that the contract has been concluded ('Dispatch Confirmation'). The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect to products from the delivery address which you specified.

Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

If you wish to cancel a contract pursuant to this clause, then please contact our Customer Services department with your order details. We will provide written confirmation of your cancellation request to the e-mail address provided with your order. Goods provided as part of the contract must be unopened and presented in a sellable condition. The cost of returning any goods supplied to you as part of our contract will be borne by you. You agree to ensure returns are packaged in a reasonable manner, in any case in a way sufficient to protect the goods from reasonable damage and in such a way as to maintain the integrity of the goods. All goods returned under this clause shall be subject to our review and inspection. Where our inspection or review finds that the goods have been opened or that the quality, nature, substance or any other characteristic of the goods has been impinged, so as to result in the goods being unsellable without remedial activities on our part, we shall contact you in writing, outlining our findings. We reserve the right to deduct from any refund owed to you under the contract, a reasonable fee to cover the cost of the remedial activity required to return the goods into a sellable condition, such amount not exceeding 100% of the price originally agreed for the goods under the contract.

All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment. We will give you at least 48 hours' notice in advance of any reattempt to process payment by sending an e-mail to the e-mail address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order within 48 hours of us sending you this email.

We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing our customer service representatives at:

E-mail address: hello@leapfrogremedies.com

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Supply of Goods

(a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

(b) Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1987; or
• defective products under the Consumer Protection Act 1987; or
• any deliberate breaches of these Terms that would entitle you to terminate the Contract; or
• any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Use of Website

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

• incompatibility of the Website with any of your equipment, software or telecommunications links;
• technical problems including errors or interruptions of the Website;
• unsuitability, unreliability or inaccuracy of the Website; and
• failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economics loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website.

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

These Terms form the entire basis of any agreement reached by you and us.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by English courts.

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant us and our sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to our website:

The content and material is accurate;

Use of the content and material you supply does not breach any of our applicable guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.

TERMS OF USE

1. OVERVIEW

The Terms of Use, together with the documents referred to in it, govern your access to and use of our Website. The Terms of Business govern the sale of Products to you.

Terms of Business:
Means these terms and conditions;

Product:
Means any product displayed for sale on our website, any product made to your specification or any product that we otherwise may sell to you;

Product Description:
means the information provided in relation to the individual product;

Website User:
means the user of the website;

Personal Information:
means the details provided by you on registration, when purchasing a Product or otherwise contacting us and as defined in our Privacy Notice;

Company, We, Us, Ours:
means Leapfrog Remedies Ltd (company number 12336542), a company registered in England and Wales and our registered office is at 16 Southside Quarter, 38 Burns Road, London SW11 5GY, United Kingdom.

Website:
www.leapfrogremedies.com including any subdomains thereof, and any other websites through which we make our services available to you;

Cookies:
means small text files, which our Website places on your computer’s hard drive to store information about your shopping and to identify your computer;

You:
means a user of this Website or any other person or entity that places an order;

United Kingdom:
means England, Wales, Scotland, Northern Ireland and Channel Islands;

Consumer:
you are a consumer if you purchase the Products for domestic and private use only;

Trade User:
you are a consumer if you purchase the Products for domestic and private use only;

Event Outside Our Control:
any act or event beyond our reasonable control;

Order:
your order for the Products, as set out in your basket if purchase is made on our Website, your purchase order form or your written acceptance of our quotation as the case may be;

Specification:
any specification for the Product, including any related plans and drawings, that is agreed in writing by us and you.

2. ABOUT US

The Terms of Use, together with the documents referred to in it, govern your access to and use of our Website. The Terms of Business govern the sale of Products to you.

2.1. If you have any questions about our Products or these Terms of Business please contact us before you place an order. You can get in touch by emailing our customer services to hello@leapfrogremedies.com

3. TERMS OF USE

3.1. By accessing or using our Website you agree to be bound and comply with the Terms of Use. If you do not agree with the Terms of Use, you must not use our Website.

3.2. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

3.3. We retain the right to temporarily or permanently, with or without notice to you, modify or withdraw the access to this Website (or any part thereof). You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

3.4. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website We also do not make any warranties in respect of any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

3.5. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

3.6. We retain the right to change the Terms of Use from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions, then you must immediately stop using the Website.

3.7. To promote the Website and to increase value to our Trade Users we may display our Products on other Websites, in applications, within emails, and in online and offline advertisements. Our Website may also contain links to third party Websites and resources. Such Third-Party Services may be subject to different terms and conditions as well as different Privacy Policies. We are not liable or responsible for the contents, availability or accuracy of such Third-Party Services, or products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by us of such Third-Party Services.

3.8. Due to the nature of the internet and other external factors, we cannot guarantee the continuous accessibility and uninterrupted availability of the Website. We may also restrict availability of certain areas or features of the Website at any time. We may also change, modify, enhance, improve, restrict and introduce new services or Products from time to time or introduce other services or Products supplied by other providers.

3.9. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

4. HEATHROW RESERVE & COLLECT TERMS OF SALE

A. Where there are references to "include a term" in the Mandatory Terms, this shall be interpreted as meaning the inclusion of a suitable term within the Retailer Terms and Conditions of Sale.   

A.1. The collection points are located in the Airport after aviation security, which means that you must have a valid boarding card for a departing flight (or have other appropriate authority to access the airside collection points at the Airport) to be able to collect your order.

A.2. Your contract for the sale of the goods which you have purchased from the Reserve & Collect Website is with us and not with Heathrow. Heathrow is therefore not responsible for performance under our sale of goods contract.

A.3. When you place an order for goods from more than one retailer on the Reserve & Collect Website, you will have a separate contract with each such retailer.

A.4. Your use of the Heathrow Reserve & Collect Website is subject to the Heathrow Reserve & Collect Website's terms of use issued by Heathrow from time to time, which are separate to these terms of sale.  If there is any conflict between the terms of use for the Heathrow Reserve & Collect Website and these terms and conditions of sale, the terms of use for the Heathrow Reserve & Collect Website shall prevail and apply.

A.5. Although you may receive an order acknowledgement email from Heathrow (on our behalf) further to making an order, this will not mean that your order has been accepted. You will receive a separate email which will clearly state when your order has been accepted by us (and any other retailers when you place an order for goods from more than one retailer on the Heathrow Reserve & Collect Website).

A.6. The contract for sale of goods between you and us will come into existence when Heathrow (on our behalf) sends you an email confirming that we have accepted your order (in full or in part), at which point payment will be taken from you.

A.7. You may receive an order cancellation email from Heathrow (on our behalf) if you place an order for goods from us and more than one other retailer on the Reserve & Collect Website, and all of the retailers which are relevant to the order (including us) are unable to fulfil your order (due to product availability or otherwise).

A.8. When your order is placed, we will place a pre-authorisation on your payment card which puts funds on hold for the total value of your order. We will not take payment from you until we have confirmed that your order can be fulfilled. If your order is cancelled or cancelled in part, we will release the hold on your payment card for the applicable amount.

A.9. Please refer to https://leapfrogremedies.com/pages/shipping-returns for our Refunds and Returns policy. 

B. MERCHANDISE DESCRIPTIONS

B.1. Please note that the price of any product listed on the Heathrow Reserve & Collect Website may be different to the price of the same product that is offered for sale in our retail outlets or offerings outside of the Airport including in other airports.

B.2. If applicable, where any products listed on the Heathrow Reserve & Collect Website are labelled as having a 'Heathrow Price', this means that the products are being sold on the Heathrow Reserve & Collect Website at a discounted price compared to the price that the products are being offered for sale at through retail outlets or offerings outside of the Airport although such prices may align with the price of the same product(s) which are offered for sale in other airports.

B.3. If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Travel Exclusive Merchandise', this means that those products are not available to buy on our own website. If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Heathrow Exclusive Merchandise', this means that those products are only available to buy on the Heathrow Reserve & Collect Website.

B.4. If any of our products listed on the Heathrow Reserve & Collect Website are identified as being part of a promotional offer, this means that those products are (i) subject to the terms of a promotional offer, which are made available at [insert link to Retailer’s website], and (ii) available to buy on the Heathrow Reserve & Collect Website at a further discount to the ['Heathrow Price'][recommended retail price].

C. PAYMENT, DELIVERY, PERFORMANCE AND TIMING

C.1. Where you make a purchase on the Heathrow Reserve & Collect Website and the purchase is accepted (this will be confirmed by an email sent by Heathrow on our behalf), you will be asked to collect your purchased item(s) from the Heathrow operated collection point located in your departure terminal.  The location of the collection point will be confirmed by Heathrow and specified in the confirmation email (sent to you by Heathrow on our behalf) once your order has been accepted.   

The Heathrow operated collection point will be open during the Airport's operational hours on your departure date.  The Airport's operational hours mean the period commencing an hour before the first scheduled departing flight and ending an hour prior to the last scheduled departing flight in the relevant terminal in which the relevant collection point is located).

C.2. If you fail to collect your order, we will not forward or deliver your items to you.  Your order will be held by Heathrow for up to 48 hours from your collection time.  Heathrow may offer where practicable for you to cancel your order or collect your order either (i) at a different time from the same or another collection point, or (ii) through the 'Collect on Return' service from a 'Collection on Return' desk.  You can contact the Heathrow Reserve and Collect Website services team if you are unable to collect your purchase on shopping.services@heathrow.com.   

If you do not collect your order on your departure date and you do not inform Heathrow that you want to make alternative arrangements to collect your order (as specified above), your order will be cancelled and you will be refunded for any payments you have made.

C.3. We may decline any orders (or part of an order) as relevant, if we no longer have a right to sell the items in your order on the Heathrow Reserve & Collect Website (for any reason).

C.4. Whilst you pay us for goods, the Heathrow Reserve & Collect Website is managed by Heathrow and as such your bank account statement in relation to your payment for the goods will refer to ‘Heathrow.com’.

D. CANCELLATION, RETURNS AND THE HEATHROW PROMISE

D.1. If you require the assistance of the Heathrow customer services team in relation to the Heathrow Reserve & Collect Website, you can contact them on shopping.services@heathrow.com or by writing to them at Heathrow Airport Limited, The Compass Centre, Hounslow, Middlesex TW6 2GW.

D.2. You have legal rights if we supply faulty and/or non-compliant products.  If you want to return any faulty and/or non-compliant items, you must inform Heathrow of your decision via the Heathrow Returns Promise (http://www.heathrow.com/returnspromise) and Heathrow will inform us on your behalf.

D.3. We provide an enhanced returns policy, which is facilitated by Heathrow applying the Heathrow Returns Promise (http://www.heathrow.com/returnspromise).

D.4. Once you have requested a return, Heathrow will (on our behalf) email you with instructions explaining how to return the applicable goods to Heathrow.  You must return any unwanted items to Heathrow, to the address specified on the Heathrow returns label, within 14 days of you requesting your return.  Heathrow will then process your return and (subject to our instruction) you will be provided with a refund.

D.5. You must contact us directly at hello@leapfrogremedies.com in relation to any queries you have concerning exchanges, substitution, repairs or replacements, or after sales services.  Heathrow will not deal with such requests on our behalf nor shall Heathrow be liable to you for the same.

D.6. The right of cancellation does not apply to:- 

1. items that are made to your specifications or clearly personalised; 
2. items which are liable to deteriorate or expire rapidly; 
3. the supply of alcoholic beverages whose actual value is dependent on the fluctuations in the market which cannot be controlled by us;  
4. products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery (such as jewellery, underwear and swimwear), or which are, after collection by you, inseparably mixed with other items; or 
5. sealed headphones, audio or video recordings or of sealed software if unsealed by you after collection.
   
   

E. DATA PRIVACY

E1 We collect and process your personal data according to our data privacy policy which will be made available to you via the Heathrow Reserve & Collect Website.

F. DEFINITIONS

F.1 Heathrow Airport Limited ("Heathrow"). 

Heathrow Airport, London (the "Airport"). 

The website: https://boutique.heathrow.com,  where you can purchase goods offered by us to collect at the Airport (the "Heathrow Reserve & Collect Website"). 

Stripe, Inc., Stripe Payments Europe, Ltd.  and/or Stripe Payments UK, Ltd, who manage payments made on the Heathrow Reserve and Collect Website (the "Payment Service Provider")